WinAWin Casino Terms

Welcome to WinAWin Casino. These terms and conditions govern your use of our website, services, and gaming products. By creating an account at WinAWin, you confirm that you have read, understood, and agreed to be bound by the rules set out below. We encourage every player to review this document carefully before making a deposit or claiming any promotion.

Company Information and License

WinAWin Casino is owned and operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We hold an e-gaming licence No. 0000002 issued by the Tobique Gaming Commission. We have operated under the WinAWin brand since our establishment, offering our services primarily in English to players in Canada (excluding New Brunswick and Ontario), Australia, New Zealand, Norway, Finland, and Sweden.

Eligibility and Account Registration

To open an account at Vegas... at WinAWin, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We do not accept players from Afghanistan, Bahrain, Belarus, Belgium, Brazil, Bulgaria, Canada (New Brunswick and Ontario), China, Cuba, the United Kingdom, the United States, Ukraine, Russia, and several other restricted territories listed in our policies. Here at WinAWin, we require every player to register only one account; duplicate accounts will be closed and any associated funds may be forfeited.

• You must provide accurate, current, and complete registration information
• We reserve the right to request identity verification at any time
• Our WinAWin team may suspend accounts suspected of fraud or multiple registration

Deposits and Withdrawals

At WinAWin Casino, we accept deposits via Visa, Maestro, Mastercard, Neteller, Skrill, ecoPayz, MiFinity, SticPay, MuchBetter, Siru Mobile, Interac, Interac e-Transfer, iDebit, InstaDebit, Paysafe, and major cryptocurrencies including Bitcoin, Bitcoin Cash, Ethereum, and Litecoin. The minimum deposit is EUR/USD 20, CAD/AUD/NZD 30, or NOK 200, with specific minimums for Interac (CAD 30) and iDebit (CAD 15). All deposit methods are instant and free of charge. We do not accept third-party deposits, and deposits made via Neteller or Skrill are not eligible for promotional bonuses.

Our WinAWin withdrawal process requires a minimum of EUR 20 or its equivalent, with bank transfers requiring EUR 50. Withdrawal requests are processed within 72 hours of approval. E-wallets, Interac e-Transfer, iDebit, and crypto withdrawals are typically instant once approved, while Visa and Mastercard payments take 3-5 business days and bank transfers take 5-7 business days. Card withdrawals are limited to the net amount deposited via that card; any excess winnings will be paid through an alternative method we approve.

• Daily withdrawal limit: EUR/USD 750 (EUR/USD 1,500 for VIP 3-6)
• Weekly withdrawal limit: EUR/USD 3,750 (EUR/USD 7,500 for VIP 3-6)
• Monthly withdrawal limit: EUR/USD 15,000 (EUR/USD 30,000 for VIP 3-6)

Winnings generated from no-deposit bonuses and free spins are capped at EUR 30, while winnings from loyalty free spins are capped at EUR 50. We may apply intermediary bank fees of up to EUR 16 on bank transfers. A dormant account fee of EUR 20 per month applies after 12 months of inactivity.

Verification Requirements

Before processing your first withdrawal, we at WinAWin require identity verification. You must submit a government-issued photo ID, proof of address, and proof of your payment method, all in Latin or Cyrillic script. We may also request video verification or a phone call. If we cannot reach you within two weeks, your account will be locked and the withdrawal request cancelled.

Bonuses and Promotions

WinAWin Casino offers a welcome package of up to EUR 4,550 plus 300 free spins across four deposits, along with a Live Casino Welcome Bonus of 100% up to EUR 300. Our bonus terms require wagering each deposit 3 times before withdrawal, and welcome package funds carry a 40x wagering requirement to be completed within 14 days, with a maximum bet of EUR 5 while a bonus is active. Free spins must be activated within 3 days of being credited, and both the spins and any resulting winnings expire after 7 days.

Players from Finland are not eligible for our Welcome Package, and players from Sweden are not eligible for bonuses, promotions, the VIP program, or loyalty point exchanges. We also offer a Highroller Bonus, Birthday Bonus, Live Casino Cashback, tournaments, Lucky Box draws, and a Lamborghini Urus prize draw, each governed by specific terms available on our promotions pages. Game weighting toward wagering requirements differs by category: slots contribute 100%, video poker 20%, table games and roulette 10%, and craps and lottery 5%.

Loyalty and VIP Program

Our VIP Program at WinAWin consists of 7 tiers and 31 levels, from VIP 0 through VIP 6. You earn Comp Points at a rate of 1 CP per EUR 30 wagered on slots and 1 CP per EUR 150 wagered on live games, card games, and roulette. Higher tiers unlock increased cashback percentages, reload bonuses, and doubled withdrawal limits for VIP 3 and above. We at WinAWin reserve the right to adjust VIP benefits and qualifying thresholds at our discretion, with notice provided through your account or our customer support channels.

Responsible Use and Fair Play

We are committed to providing a secure and fair gaming environment. You agree not to use any software, bot, or system designed to gain an unfair advantage. The use of a VPN to bypass our geographic restrictions is strictly prohibited and may result in the confiscation of winnings and closure of your account. We monitor gameplay patterns and reserve the right to void bets or bonuses obtained through prohibited methods.

Limitation of Liability

WinAWin Casino provides its services on an "as is" basis. We do not guarantee uninterrupted access to our website or games and are not liable for losses resulting from technical failures, internet connectivity issues, or third-party payment processing delays. Our liability, where permitted by law, is limited to the amount held in your account at the time of the relevant issue.

Amendments and Governing Law

We may update these terms and conditions periodically to reflect changes in our services, regulatory requirements, or business practices. Continued use of your WinAWin account after such changes constitutes your acceptance of the revised terms. These terms are governed by the laws applicable to our licensing jurisdiction. Any disputes that cannot be resolved directly with our support team may be referred to EGIS for independent review at [email protected].

Contact Us

If you have questions about these terms, our WinAWin customer support team is available 24/7 via live chat, email at [email protected], or through our online contact form. We are here to help you understand your rights and obligations as a valued member of our platform.