Our WinAWin Responsible Gaming

Our Commitment to Safer Play

We are licensed by the Tobique Gaming Commission under E-gaming licence No. 0000002, and this license requires us to operate transparently and to protect our players. Our WinAWin platform was established in 2022 with player protection as a core value, not an afterthought. We serve players in Canada (excluding New Brunswick and Ontario), Australia, New Zealand, Norway, Finland, and Sweden, and we tailor some of our responsible gaming measures to meet the specific requirements of these markets.

For example, players from Sweden are not eligible for bonuses, promotions, our VIP program, or loyalty point exchanges, in line with local responsible gaming expectations. Similarly, players from Finland are not eligible for our Welcome Package. We apply these restrictions because we want our promotional offers to reach players in a way that aligns with regional rules on safer gambling.

Age Verification and Account Security

We only allow adults to register and play at our casino. Before you can withdraw funds, we at WinAWin require a full verification process, including a government-issued photo ID, proof of address, and proof of your payment method, submitted in Latin or Cyrillic script. In some cases, our team may also request video verification or a phone call to confirm your identity. If we're unable to reach you within two weeks during this process, your account will be locked and any pending withdrawal cancelled. This isn't meant to slow you down — it's how we confirm that every player on our platform is who they say they are, and that they're old enough to gamble legally.

Our WinAWin Casino team also monitors accounts for unusual patterns that might indicate a player is struggling. If something looks concerning, we may reach out directly to check in and offer support or additional tools.

Tools You Can Use to Stay in Control

We want you to feel empowered, not pressured, while playing with us. That's why our platform includes several features designed to help you manage your gaming responsibly:

• Deposit limits you can set to control how much you add to your account over a given period
• Time-out options if you need a short break from play
• Self-exclusion requests, which our support team can process on request
• Clear withdrawal and wagering information, so you always know the terms before you commit funds
• Transaction history and account activity you can review at any time

At Win A Win, we encourage you to use these tools proactively rather than waiting until gaming starts to feel overwhelming. A few minutes spent setting a deposit limit or a session reminder can make a real difference in keeping play enjoyable.

Understanding Our Wagering and Payment Policies

Transparency is part of how we approach responsible gaming. Every deposit at our casino must be wagered three times before it can be withdrawn, and we clearly outline this requirement so you know what to expect. Our minimum deposit amounts — EUR/USD 20, CAD/AUD/NZD 30, or NOK 200 depending on your currency — are kept modest so you can start with an amount that's comfortable for you, rather than feeling pushed into larger transactions.

We also want to be upfront about account inactivity: if your account remains dormant for 12 months, a EUR 20 monthly fee applies. We mention this openly because we believe players should never be surprised by account conditions, especially when stepping away from gaming is itself a responsible choice.

Why We Prohibit VPN Use

Using a VPN to bypass our geographic restrictions is strictly prohibited at WinAWin, and doing so may lead to confiscation of winnings. This isn't an arbitrary rule — it exists because our licensing terms, local regulations, and responsible gaming protections are specifically calibrated for each market we serve. Players from restricted countries, including the United Kingdom, Belgium, the Netherlands, and many others listed in our terms, are excluded precisely because we cannot guarantee the same regulatory safeguards for players outside our approved markets.

When you play with us from one of our supported regions, you benefit from protections tied to that jurisdiction. Bypassing these restrictions removes those safeguards, which is why we enforce this policy firmly.

Provider-Specific and Regional Restrictions

Our WinAWin game library includes titles from providers like NetEnt, Play'n GO, Pragmatic Play, and Amatic, among many others. Some of these providers have their own regional restrictions tied to responsible gaming regulations — for instance, NetEnt games aren't available to players in several countries, and Amatic is restricted in markets including Australia and Estonia. We respect these provider-level rules as an additional layer of protection built into our platform.

Bonus Terms and Responsible Play

We design our promotions, including our WinAWin bonus Welcome Package of up to EUR 4,550 plus 300 free spins, with responsible play in mind. Wagering requirements, maximum bet limits of EUR 5 during active bonus play, and time-bound conditions (such as activating free spins within 3 days) are all structured to keep bonus play fair and manageable. We cap winnings from no-deposit bonuses and free spins at EUR 30, and loyalty free spin winnings at EUR 50, which helps keep promotional play proportionate rather than encouraging excessive risk-taking.

Our VIP program, spanning 7 tiers and 31 levels, also includes cashback and reload bonuses calculated on net losses — but we require at least one deposit during the relevant week before these apply, which keeps the structure grounded in actual, intentional play rather than passive accumulation.

Getting Support When You Need It

If you ever feel that your gaming habits are becoming difficult to manage, we want you to know that reaching out to us is simple and judgment-free. Our WinAWin support team is available around the clock to talk through your options, whether that means setting a deposit limit, taking a break, or closing your account temporarily or permanently. Getting started with an account is easy through the quick WinAWin login process, which is also where you can manage many of these settings.

• Live Chat: available 24/7
• Email: [email protected]
• Online Contact Form: available on our website
• Dispute Resolution: EGIS at [email protected]

We also recommend connecting with independent organizations specializing in gambling support if you need resources beyond what we provide directly. Many national and international helplines offer confidential advice, and we're happy to point you toward appropriate services if you ask our support team.