WinAWin Privacy Policy

At WinAWin Casino, we are committed to protecting your personal data and respecting your privacy whenever you use our services. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit winawin.com, register an account, or engage with our games and promotions. By using our platform, you agree to the practices described below.

Who We Are

WinAWin Casino is owned and operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with our registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We operate under a licence issued by the Tobique Gaming Commission, E-gaming licence No. 0000002. Our casino was established and has served players since 2022, and we currently welcome players from Canada (excluding New Brunswick and Ontario), Australia, New Zealand, Norway, Finland and Sweden.

Information We Collect

When you create an account or interact with our services, we collect several categories of information necessary to provide safe and compliant gaming. Our data collection includes:

• We gather registration details such as your name, date of birth, email address, phone number and residential address
• We collect identity verification documents, including government-issued photo ID, proof of address and proof of your payment method, as part of our KYC procedures
• We record transaction history, including deposits, withdrawals, currency used and payment method selected
• We track your gaming activity, including games played, wagers placed and bonus usage, to improve our services and ensure fair play
• We may collect technical data such as your IP address, device type, browser information and login timestamps
• We log communications you have with our support team via live chat, email or our online contact form

Video Verification and Identity Checks

As part of our commitment to responsible and secure operations, we may require video verification or a phone call to confirm your identity. If we cannot reach you within two weeks of such a request, we reserve the right to lock your account and cancel any pending withdrawal until verification is completed.

How We Use Your Information

We use the information we collect for legitimate business and regulatory purposes. Our WinAWin platform processes your data to:

• We verify your identity and age to comply with licensing and anti-fraud requirements
• We process your deposits and withdrawals through your chosen payment method
• We manage your participation in our Welcome Package, Highroller Bonus, Birthday Bonus, tournaments, Lucky Box and our VIP Program
• We calculate your Comp Points and VIP tier status based on your wagering activity
• We communicate important account, security and promotional updates to you
• We monitor for suspicious activity, including attempts to bypass our geographic restrictions using a VPN
• We improve our game selection, website performance and customer support based on usage patterns

Here at WinAWin, we rely on your data to maintain compliance with our licence and to fulfil our contractual obligations to you as a registered player. Our legal basis for processing also includes legitimate interest in preventing fraud and money laundering.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website efficiently, remember your preferences and analyse how visitors use our platform. Our WinAWin Casino cookies help us recognise returning players, keep you logged in securely, and tailor content to your market and language. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties strictly for operational purposes, including:

• We share data with payment processors such as Visa, Mastercard, Neteller, Skrill, ecoPayz, MuchBetter, Interac and cryptocurrency processors to complete transactions
• We disclose information to identity verification providers to complete KYC checks
• We provide data to regulatory authorities, including the Tobique Gaming Commission, when legally required
• We engage EGIS, our independent dispute resolution partner, if a complaint requires external review ([email protected])
• We may share data with game providers, including NetEnt, Pragmatic Play, Evolution and our other partners, solely to operate specific game features

Our WinAWin team ensures that any third party handling your data is bound by confidentiality obligations consistent with this policy.

Restricted Jurisdictions and Compliance

We do not accept players from a number of restricted jurisdictions, including but not limited to the United Kingdom, United States, Russia, Ukraine, Belgium and several others listed in our Terms and Conditions. If you access our platform from a restricted territory, including through the use of a VPN, we reserve the right to suspend your account and withhold winnings in accordance with our policies.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal and regulatory obligations. Account and transaction records are generally kept for the period required under applicable anti-money laundering regulations. If your account becomes dormant for 12 months, we may apply a dormant account fee of EUR 20 per month, as outlined in our Terms and Conditions, while still retaining your data securely.

Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss or misuse. Our WinAWin Casino systems use encryption and secure storage protocols for sensitive data, including identification documents and payment details submitted during our KYC process. Despite these measures, no system is entirely immune to risk, and we encourage you to use strong !zRzbXi&_lFyZAL8s and safeguard your login credentials.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We respect these rights and, where applicable, you may:

• You can request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing
• You can request a copy of your data in a portable format

To exercise any of these rights, you can contact our support team at [email protected], and we will respond within a reasonable timeframe.

Players from Sweden and Finland

We would like to note that players from Sweden are not eligible for bonuses, promotions, our VIP Program or loyalty point exchanges, and players from Finland are not eligible for our Welcome Package. These restrictions do not affect our handling of your personal data, which remains governed by this Privacy Policy regardless of your bonus eligibility.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of our WinAWin Casino services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about how we handle your personal data, our WinAWin support team is available 24/7 via live chat, email at [email protected], or our online contact form. If you believe a dispute has not been resolved satisfactorily, you may escalate it to EGIS at [email protected].